Managing Conflict: Conflicts at work take many forms. It might be an individual with a grievance, a problem between an employee and a manager or conflict between two co-workers. Any conflict can get in the way of work and make your business less productive. Dealing with conflict at an early stage to nip it in the bud and stop the situation developing into a full-blown dispute will save time, money and stress later on, for both the employer and employees.
ACAS identifies some of the issues that can cause conflict between individuals and groups at work including: ineffective or insufficiently trained management, unfair treatment, unclear job roles, poor communications, poor work environment, lack of equal opportunities, bullying and harassment unresolved problems from the past or an increase in workload
Objectives
- Equip you with the knowledge and skills to use the Thomas-Kilmann Conflict Mode Instrument* to address interpersonal conflict in a constructive & non-threatening way. (Delegates complete an on line pre-course questionnaire prior to attending the programme)
- Raise awareness of your own and others’ conflict style
- Develop skills for assessing conflict situation and selecting appropriate strategies for addressing them
- Apply 6 step approach to resolving conflict
(*The TKI report prompts people to think about their reaction to interpersonal friction, and suggests strategies to positively affect the outcome of conflict, both in terms of relationships and results. It gives specific suggestions to help people understand the pros and cons of conflict-handling styles, and suggests alternative approaches).